For hygiene reasons, we cannot accept exchanges or returns for earrings, belly-rings, hair-clips or gift boxes. We also cannot accept exchanges for any custom/engraved jewellery.
Please note we do not offer free shipping exchanges, all shipping costs need to be covered by the customer.
Please also keep in mind that we cannot accept any returned jewellery that arrives in a damaged condition due to improper care by the customer.
In the unlikely event that you receive a faulty or incorrect item, we are more than willing to issue a full refund. To initiate this process, please contact our dedicated support team at hello@lorimer.com, and they will be more than happy to assist you. Our support team is committed to ensuring your satisfaction, and they will work diligently to resolve the issue promptly.
Please keep note that if you are returning a faulty item for a refund and you had used a promotional code to obtain a complimentary pair of earrings, you will no longer qualify for this promotion. The gifted earrings will need to be returned to us before we can proceed with processing the refund.
Gift recipients are entitled to a non-refundable merchandise credit.
If you have a question about the returns and exchanges policy, please email us at hello@lorimer.com.